At www.basketluna.com, we are committed to providing a reliable, clear, and structured delivery experience for our customers. As the official operating entity of the basketluna brand, we manage the dispatch of our multi-layer fabric hanging baskets directly from our established corporate facilities.
1. Dispatch Location and Internal Handling
All customer orders are processed, prepared, and dispatched from our primary facility located at:
Dispatch Address: XXX
By managing all order preparation internally within our facilities, we maintain direct oversight of our packaging and logistical pipelines. This structured handling approach is maintained to support consistent quality control before any parcel is handed over for transit.
2. Delivery Destinations and Carrier Partners
We focus on serving residential and commercial customers located throughout the European region. To facilitate transit, we partner with reputable international logistics providers to offer priority shipping options, including services from:
DHL
FedEx
UPS
3. Estimated Shipping Timelines
Transit Window: Deliveries to European destinations typically require 6 to 10 working days from the formal date of dispatch.
Automated Tracking System: To maintain complete visibility of your parcel’s journey, automated tracking notifications are transmitted to the email address provided during checkout at three critical milestones:
Dispatch: Sent as soon as the package leaves our facility in XXX.
Transit Hub: Sent when the consignment arrives at the regional logistics or customs distribution centre.
Local Delivery: Sent when the parcel is assigned to the local courier for final delivery to your doorstep.
4. Delayed or Lost Consignments
We actively monitor the progress of our shipments. In the event that a delivery exceeds the standard 10-working-day window:
Our administrative team will immediately initiate an official investigation with the designated carrier (DHL, FedEx, or UPS) to determine the status of the shipment.
Depending on the factual outcome of this carrier-led inquiry, we will co-ordinate either a full refund of your purchase amount or arrange a replacement dispatch.
5. Transfer of Risk and Delivery Integrity
In accordance with applicable European consumer legislation, the risk of damage, loss, or deterioration of the goods remains with us during transit. The risk of loss and legal responsibility for the products transfers to you only at the specific moment when you, or a third party designated by you, take physical possession of the delivered package.
6. Contact Information
For enquiries regarding active shipments, tracking updates, or transit schedules, please reach out to our customer care team:
Website: www.basketluna.com
Operating Brand: basketluna
Email: hanging@basketluna.com
Business Address: XXX