Welcome to www.basketluna.com. These Terms of Service govern the relationship between www.basketluna.com (the “Website”) and you, the customer. The brand basketluna is an official operating brand under www.basketluna.com.
By accessing this Website and purchasing our multi-layer fabric hanging baskets, you agree to comply with and be bound by the terms detailed below. These terms are structured to align with the regulatory frameworks of XXX and the consumer protection laws applicable within the European region.
1. Internal Logistics and Order Processing
To maintain high operational standards, the preparation, packaging, and dispatch of all orders are managed directly by our internal team within our facilities. This hands-on management allows us to supervise the quality of each parcel and monitor the fulfilment process closely from preparation to final transit.
2. Shipping Policies and Timelines
We distribute our household organisation products to customers residing across the European region. To assist with reliable transit, we utilise priority shipping solutions provided by recognised international carriers, including DHL, FedEx, and UPS.
Estimated Transit Timeline: Standard delivery to destinations within the European region generally requires 6 to 10 working days from the date of dispatch.
Automated Tracking Notifications: To keep you fully informed, automated electronic tracking updates will be transmitted to the email address provided at checkout during key transit milestones:
Upon parcel dispatch from our facilities.
Upon arrival of the consignment at the regional logistics hub.
Upon final handover to the local courier for delivery to your specified door.
Extended Transit Enquiries: In the event that a delivery exceeds the standard estimated delivery window, we will launch an immediate inquiry with the carrier. Depending on the verified outcome of this carrier investigation, we will coordinate either a complete refund of your order or arrange a replacement dispatch.
3. Transfer of Risk and Ownership
In strict accordance with European consumer legislation, the risk of loss, damage, or physical deterioration of the items, as well as legal ownership, transfers to you solely at the moment when you, or a third party nominated by you, acquire physical possession of the goods. The risk of loss does not transfer to the consumer at the point where the goods are handed over to the shipping carrier.
4. Right of Withdrawal and Return Policies
We operate our return and exchange policies in compliance with European consumer protection standards to maintain a reliable shopping experience.
Statutory Right of Withdrawal (14-Day Cooling-off Period): Customers located within the European region possess a statutory right to withdraw from this purchase agreement and return their items without stating any reason. This right remains active for 14 days starting from the day on which you, or your nominated representative, take physical possession of the items.
Defective or Damaged Deliveries: If an item arrives with structural defects or damage, please contact our customer support team via email at hanging@basketluna.com within 14 days of receipt. Please provide photographic documentation showing the issue. Once our team reviews and verifies the damage, we will issue a full refund or organise a replacement dispatch. You are not required to return the physically damaged item to us.
5. Billing and Financial Operations
All transactions completed on this Website are processed through authorised, industry-compliant billing systems. No card details or payment credentials are retained within our website’s databases, maintaining the confidentiality of your financial information.
6. Governing Law and Jurisdiction
These Terms of Service are governed by, and construed in accordance with, the laws of XXX and the applicable consumer protection regulations within the European region. Any disputes arising from these terms shall be subject to the competent courts of the relevant jurisdictions.
7. Contact Information
For formal enquiries regarding these terms, or to reach our customer care team, please use the contact details below:
Company Name: XXX
Operating Brand: basketluna
Registered Address: XXX
Website: www.basketluna.com
Email: hanging@basketluna.com
Telephone: [Insert Telephone Number]