This Privacy Policy outlines how www.basketluna.com gathers, processes, and retains personal data when you visit our website or purchase our multi-layer fabric hanging baskets. As the operator of the brand basketluna, www.basketluna.com acts as the sole Data Controller for your information.
We operate in compliance with the legal frameworks of XXX and the applicable data protection regulations within the European region we serve.
1. Information We Collect and Process
To successfully process your orders and address customer enquiries, we collect specific items of personal data, which include:
Contact Information: Your name, email address, and telephone number.
Billing and Delivery Information: Your physical shipping address and billing details.
Transactional History: Details regarding the specific fabric hanging baskets purchased, order values, and dates of transaction.
2. Payment Processing via Stripe
To conclude purchases on our website, payment details must be submitted during checkout. We do not store, view, or retain full payment card details within our internal systems.
All payment transactions are processed directly by Stripe, our designated payment processor. Stripe handles this information in accordance with industry compliance standards to maintain the confidentiality of your financial details. The collection and processing of this transactional data by Stripe are contractually necessary to complete your purchase.
3. Data Retention Periods
We store your personal details only for as long as is necessary to satisfy our contractual obligations, customer care standards, or statutory legal duties in XXX and the European region.
Transactional and Financial Records: To comply with tax, corporate accounting, and legal record-keeping laws in Europe and XXX, transactional records, purchase receipts, and invoices are retained for a period of seven (7) years from the date of the transaction.
Customer Accounts and Communications: General customer contact details, account profiles, and correspondence logs are retained for up to two (2) years following your last active interaction, or until you formally request deletion, provided no active legal or transactional requirements persist.
4. Rights of Data Subjects
Under the legal frameworks of Europe (including the General Data Protection Regulation) and XXX, you possess specific statutory rights regarding your personal records. These include:
The right to request access to the personal records we hold about you.
The right to demand the rectification of any inaccurate or incomplete details.
The right to request the erasure of your data under specific statutory conditions.
The right to restrict or object to certain processing operations.
The right to obtain a copy of your personal data in a structured, commonly used format.
5. Data Confidentiality Protocols
We employ robust administrative and operational protocols to maintain the confidentiality of your personal data. While we implement rigorous measures to protect your information, no digital transmission over the internet or method of electronic storage can be declared entirely free of risk. Therefore, we do not assert that data transmissions are completely immune to external breaches, though we continuously work to minimise potential risks.
6. Contact Information
For formal enquiries regarding this policy, or to submit a request concerning your data rights, please contact us directly:
Data Controller: www.basketluna.com
Operating Brand: basketluna
Email: hanging@basketluna.com
Company Address: XXX